NHTSA Complaint #10182916 — 2002 JEEP GRAND CHEROKEE

THIS IS A COMPLAINT ON THE DAIMLER CHRYSLER DEALERSHIP THAT I WENT TO HAVE THE ELECTRIC RADIATOR FAN REPLACED DUE TO THE SAFETY RECALL F25. I MADE AN APPOINTMENT FOR 8:00 AM AT SOUTH BAY CHRYSLER JEEP DODGE ON 20900 HAWTHORNE BLVD., TORRANCE, CA 90503. BASED ON THE LETTER I RECEIVED I KNEW SERVICE WOULD TAKE APPROX 1.5 HOURS. THE SERVICE MANAGER RAYMOND TOLD ME IT WOULD BE READY IN 2 HOURS. I TOLD HIM THAT I HAD A BUSINESS APPOINTMENT AT 2:00 PM THAT I COULD NOT MISS AND I WAS REASSURED THAT MY CAR WOULD DEFINITELY BE READY IN TIME. WHEN MY VEHICLE WASN'T READY AT 12:00 PM, I CALLED THE DEALERSHIP ONLY TO BE TREATED VERY RUDELY BY THE SERVICE RECEPTIONIST. I WAS TOLD THEY HADN'T EVEN STARTED WORKING ON MY CAR AND THAT RAYMOND WENT TO LUNCH AND I WOULD HAVE TO WAIT UNTIL HE RETURNED AT 1:15 PM TO GET AN UPDATE. I TOLD HER THAT WAS UNACCEPTABLE, THAT IT HAD ALREADY BEEN 4 HOURS AND I NEEDED MY CAR. SHE TOLD ME THAT I COULD COME GET MY CAR BECAUSE THEY HADN'T STARTED WORKING ON IT YET, BUT WITHOUT BEING SERVICED. I WAS OKAY WITH THAT. ONCE I GOT TO THE DEALERSHIP, I WAS TOLD THAT MY CAR WAS COMPLETELY TAKEN APART AND UNDRIVEABLE. I WAS LEFT STRANDED. A TWO HOUR JOB TURNED INTO A 9 HOUR JOB AND IT SEVERELY AFFECTED MY TIME. I WAS NOT OFFERED AN APOLOGY, YET WAS TREATED VERY RUDELY FOR BEING A NUISANCE TO THEM. *JB