NHTSA Complaint #10225739 — 2000 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10225739
Vehicle	2000 FORD FOCUS
Component	STEERING
Date of Incident	May 18, 2004
Date Filed	April 25, 2008
Mileage	6,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING 35 MPH, THE CONTACT COULD PHYSICALLY MOVE THE STEERING COLUMN UP AND DOWN THROUGH THE STEERING WHEEL. THE STEERING WHEEL WAS LOOSE AND WAS TIGHTENED AT AN INDEPENDENT MECHANIC'S SHOP. MOST RECENTLY, THE CONTACT DISCOVERED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE FORD DEALER WAS UNABLE TO FIND ANY FAILURES, BUT AN INDEPENDENT AUTO SHOP PERFORMED A DIAGNOSTIC. FORD INFORMED THE CONTACT THAT THE VEHICLE WAS TOO OLD FOR THEM TO ASSIST, DESPITE ITS LOW MILEAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

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