NHTSA Complaint #10224895 — 2000 FORD EXPLORER

A RECALL WAS ISSUED IN AUGUST 2007 FOR THE SPEED (CRUISE) CONTROL DEACTIVATION SWITCH (RECALL 05S28). IT IS NOW APRIL 2008 AND I HAVE NOT BEEN CONTACTED FOR THE REPLACEMENT PART. FORD STATED IN THEIR LETTER THAT THEIR "COMMITMENT, TOGETHER WITH FORD AND LINCOLN MERCURY DEALERS, IS TO PROVIDE YOU WITH THE HIGHEST LEVEL OF SERVICE AND SUPPORT." I THINK THAT AFTER 8 MONTHS, A "REASONABLE TIME" HAS BEEN EXCEEDED. IT HAS BECOME FRUSTRATING AND EXPENSIVE HAVING TO WAIT THIS LONG FOR A SIMPLE FIX. FORD MOTOR COMPANY HAS DISPLAYED A FAILURE TO "PROVIDE ME WITH THE HIGHEST LEVEL OF SERVICE AND SUPPORT." WHAT HAS HAPPENED IS, THAT FORD MOTOR CO. HAS FAILED TO PRODUCE ENOUGH PARTS TO SUPPORT THIS RECALL. THEY KNOW HOW MANY VEHICLES WERE POTENTIALLY COVERED WITH THIS RECALL AND SHOULD HAVE PREPARED TO REPLACE/SERVICE THIS PART IN A "REASONABLE AMOUNT OF TIME". MEANWHILE, I HAVE BEEN FORCED TO BE INCONVENIENCED AND ABSORB ADDITIONAL EXPENSE DUE TO FORD MOTOR CO.'S INCOMPETENCE AND SHORT SIGHTED. *TR