NHTSA Complaint #10221033 — 2000 FORD EXPLORER

TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A FORD RECALL NOTICE IN AUGUST OF 2007 AND SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. HE WAS INFORMED THAT THE PARTS WOULD BE AVAILABLE IN JANUARY OF 2008 AND WOULD BE NOTIFIED WHEN THE PARTS WOULD ARRIVE. HE CALLED THE DEALER IN MARCH AND HAD THE CRUISE CONTROL SWITCH DISCONNECTED. THE CONTACT WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL JUNE OF 2008. HE FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 78,000.