NHTSA Complaint #10221768 — 2002 FORD EXPLORER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10221768
Vehicle	2002 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING
Date of Incident	March 11, 2008
Date Filed	March 19, 2008
Mileage	86,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

I WAS DRIVING MY EDDIE BAUER FORD EXPLORER 4.6L V8 WHEN I HEARD A LARGE EXPLOSION SOUND COMING FROM THE ENGINE. I IMMEDIATELY PULLED OFF THE ROAD AND CALLED FOR HELP. I HAD MY CAR TOWED TO A SHOP WHERE THEY TOLD ME THE SPARK PLUG SHOT OUT OF THE ENGINE AND THIS SHOULD NEVER HAPPEN. APPARENTLY THE COIL WHERE IT THREADS INTO WAS MANUFACTURED INCORRECTLY SO IT NEVER SAT ALL THE WAY ON LIKE IT SHOULD. OVER TIME THIS IS THE RESULT. I NOW NEED A NEW CYLINDER HEAD COSTING $1800, AND MAYBE A 2ND ONE DOWN THE ROAD. THAT'S $4,000 FOR FORD'S MISTAKE! FORD SAID THEY CAN'T HELP. THERE IS NO RECALL. I WAS STRANDED ON THE SIDE OF A BUSY ROAD IN TRAFFIC RISKING MY SAFETY FOR THEIR DEFECTIVE PRODUCT! THIS IS HIGHWAY ROBBERY! (LITERALLY). *TR

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