NHTSA Complaint #10221367 — 2003 JEEP GRAND CHEROKEE

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER LOSS OF HALF OF THE HEATER CONTROL AND ABILITY TO REGULATE THE TEMPERATURE. AFTER PHONE CALLS TO REPAIR SHOPS, I WAS TOLD TO EXPECT THE REST OF IT TO STOP WORKING IF NOT CORRECTED SOON, AS THIS IS A 'COMMON" PROBLEM WITH 1999-2004 GRAND CHEROKEES. ESTIMATES WERE IN EXCESS OF $1,000.00. LOOSING THE ABILITY TO REGULATE THE TEMPERATURE TO DEFROST WINDOWS IN WINTER(WISCONSIN) AND NOT BEING ABLE TO KEEP MY THREE YEAR OLD SON WARM IS A HUGE PROBLEM FOR ME AND SHOULD BE FOR THE MANUFACTURER. A TSB WAS ISSUED ON 01/20/04 FOR THESE ISSUES, AND IT WAS RECOMMENDED TO REPLACE THE RESPECTIVE SUB-ASSEMBLY IF ANY PARTS WERE TO BE REPLACED. THEY KNEW OF THE ISSUE AND NOTHING WAS DONE. HOPE TO FIND A DEALER TO HELP ME WITH THIS SO WE CAN HAVE HEAT AGAIN. HOPING TO NOT HAVE THE SAME POOR SERVICE THAT I RECEIVED WHEN I HAD TO FIX THE POWER STEERING, TSB'S ON THAT, NO INFO FROM THE DEALER ON THAT WHEN ASKED, ALONG WITH BEING QUOTED FOR THE WRONG PARTS. *TR