NHTSA Complaint #10220769 — 2004 PONTIAC GRAND AM

THE PASSLOCK ANTI-THEFT DEVICE INSTALLED IN THE IGNITION SWITCH OF MY '04 PONTIAC GRAND AM SE WILL ENGAGE AND MAKE MY CAR IMPOSSIBLE TO START. IT HAPPENS SEVERAL TIME PER WEEK SINCE I PASSED 36,000 MILES, NOW AT 36,868. I THOUGHT MINE WAS AN ISOLATED CASE, BUT AFTER READING COMPLAINT AFTER COMPLAINT FROM CUSTOMERS WHO HAVE THIS DEVICE INSTALLED IN THEIR VEHICLES IT'S OBVIOUS THAT THIS DEVICE HAS A DESIGN FLAW SINCE MANY HAVE HAD THEIR IGNITION SWITCHES REPLACED ONLY TO HAVE THE SAME PROBLEM HAPPEN AGAIN AND AGAIN. GM EVEN LISTS A PROCEDURE TO "RESET" THE ANTI-THEFT SENSOR IN MY OWNERS MANUAL. I HAVE A PREGNANT WIFE AND TWO OTHER SMALL CHILDREN. WHAT AM I SUPPOSED TO DO IN AN EMERGENCY WHEN I GET INTO MY CAR AND CAN'T GET IT STARTED BECAUSE OF THIS FAULTY DEVICE? WAIT 10 MINUTES FOR THIS CONTRAPTION TO "RESET" ITSELF WHILE PRECIOUS TIME IS TICKING AWAY? WHEN THIS ANTI-THEFT SENSOR ISN'T KEEPING ME FROM STARTING THE ENGINE THE IGNITION SWITCH AND EVERYTHING ASSOCIATED WITH IT WORKS BEAUTIFULLY. I WOULD LIKE FOR GM TO COME WITH A SOLUTION TO THIS ANNOYING AND POSSIBLY LIFE THREATENING FAULTY SENSOR AND REPLACE THE THE IGNITION SWITCH WITH A MORE RELIABLE SWITCH OR PAY TO HAVE THE DEALERSHIP DISABLE THIS USELESS HEADACHE ALTOGETHER. *TR