NHTSA Complaint #10219935 — 2000 SUBARU OUTBACK

THE HEAD GASKETS AND CATALYTIC CONVERTER WENT OUT ON MY 2000 SUBARU IN FEBRUARY AND APRIL 2004 RESPECTIVELY. SUBARU PAID FOR THE HEAD GASKETS UNDER WARRANTY; HOWEVER, IT WAS NOT UNDER A RECALL AND REFUSED TO PAY FOR THE CATALYTIC CONVERTER. HAD IT HAPPENED 3 MONTHS LATER, IT WOULD NOT HAVE BEEN COVERED UNDER WARRANTY AT THAT TIME. I EVEN MENTIONED THAT I THOUGHT THAT THE TWO WERE RELATED. I WAS TOLD BY THE DEALER "KELLY SUBARU" THAT THE INCIDENTS WERE NOT RELATED; HOWEVER, I BELIEVE THAT THE TWO EVENTS WERE RELATED. HERE IT IS FEBRUARY 2008 AND THE HEAD GASKETS AND CATALYTIC CONVERTER ARE BOTH IN NEED OF REPLACING. WHEN I TALKED TO SUBARU AT 800-782-2783 THEIR CUSTOMER SERVICE AREA, THEY SAID WHAT SHOULD I EXPECT FROM A CAR THAT HAS 190K MILES ON IT. I THEN TRIED TO EXPLAIN THAT THIS WAS THE SECOND INCIDENT IN 8 YEARS AND IT'S ALWAYS INVOLVES BOTH AT THE SAME TIME. I EXPLAINED TO SUBARU THAT THIS IS NOT NORMAL AND THAT I HAVE NEVER IN MY 45 YEARS OF OWNING CARS HAVE I EVER HAD TO REPLACE A HEAD GASKET; MUCH LESS TWICE. YES, I DID REPLACE THE CATALYTIC CONVERTER ONCE ON ANOTHER CAR AFTER 15 YEARS OF USE. THIS IS WHY I THINK THAT SUBARU IS WILLFUL AND NEGLIGENT IN THIS MANNER. *TR