NHTSA Complaint #10218453 — 2002 DODGE RAM 3500

I OWN A 2002 DODGE 3500 1 TON DUALLY AND MY DASH HAS STARTED TO CRACK. I CALLED MY LOCAL DODGE DEALER IN CLAREMORE OKLAHOMA ( MELTON DODGE ) AND THEY GAVE ME A NUMBER TO CONTACT THE MANF. WITH WHICH IS 1-800-992-1997. I CALLED THEM AND THEY TOLD ME MY DASH WOULD HAVE TO BE INSPECTED BY A DODGE DEALER TO VERIFY THAT THE CRACK WAS NOT CAUSED BY ME AND THEN LED ME TO BELIEVE THAT THEY WOULD MAKE GOOD ON IT. I TOOK MY TRUCK TO MELTON DODGE IN CLAREMORE OKLAHOMA AND THEY DID THEIR INSPECTION AND FOUND OUT THE DEFECT HAD NOTHING TO DO WITH ME AND IT WAS IN FACT A DODGE DEFECT. I CALLED THE MANUF. AND THEY TOLD ME THAT SINCE IT WAS NOT HINDERING THE AIRBAG AND I HAD A 140,000 MILES ON IT THEY REFUSED TO DO ANYTHING ABOUT IT. THIS WOULD NOT BOTHER ME SO MUCH EXCEPT FOR THE FACT THAT THEY HAVE REPLACED OTHER CUSTOMERS DASHBOARDS WITH MORE MILES THAN MINE AND OLDER RANGING FROM FREE TO THE CUSTOMER PAYING PART OF THE BILL. I WORK WITH A GENTLEMEN THAT HAS A DODGE THAT IS OLDER WITH ABOUT THE SAME MILES AS MINE AND THEY REPLACED HIS FOR FREE. I HAVE OWNED MY LAST DODGE TRUCK THEY HAVE AN INFERIOR PRODUCT THAT THEY WONT STAND BEHIND. IF NOT FOR THE CUMMINS ENGINE I WOULD HAVE ALREADY TRADED MY TRUCK IN FOR A CHEVY OR A FORD SUPER DUTY. YOU DON'T SEE THERE DASHBOARDS CRACKING OR CAVING IN. I PULL A TRAILER ALOT AND I HAVE SEVERAL FRIENDS THAT HAVE DODGES THE SAME YEAR AS MINE OR IN THAT BODY RANGE AND ALL OF THEIR DASHBOARDS ARE CRACKED AS WELL. THIS IS VERY UPSETTING. *TR