NHTSA Complaint #10217286 — 2003 CHEVROLET SILVERADO 1500

MY 2003 CHEVROLET SILVERADO HAS A BRAKING ISSUE WHERE THE BRAKES FAIL TO WORK. THE GENERAL MOTORS CORP HAD A RECALL ON THIS ISSUE IDENTIFYING MODEL YEARS 1999-2002. I CALLED THE GENERAL MOTORS CORP FOR HELP WITH THE ISSUE. I WAS TOLD BY THEIR REPRESENTATIVE, I NEEDED TO HAVE THE VEHICLE EVALUATED BY A CHEVROLET DEALER, IF THE PROBLEM WERE FOUND, THEY WOULD REPAIR IT AT NO COST TO ME. I BROUGHT THE VEHICLE TO MY LOCAL DEALER, THEY FOUND AND DOCUMENTED THE ISSUE ON A SERVICE REPORT (I HAVE A COPY). WHEN I CALLED GENERAL MOTORS BACK, I WAS TOLD THAT THEY WERE NOT GOING TO FIX THE PROBLEM, IT WAS MY PROBLEM TO FIX. I EXPLAINED NUMEROUS TIMES THAT THIS IS NOT A WEAR ITEM, THEY HAD A RECALL PREVIOUSLY, THEIR DEALER DOCUMENTED MY VEHICLE AS HAVING THE PROBLEM. STILL, TO NO AVAIL, I WAS TOLD IT IS MY PROBLEM AND THEY WON'T COVER IT BECAUSE IT WASN'T IDENTIFIED UNDER THE RECALL. THEREFORE, WHY WAS I TOLD TO BRING IT TO THE DEALER FOR NO REASON AND A COST TO ME OF $42, AND MORE IMPORTANTLY WHY ARE THEY NOT CONCERNED THAT MY VEHICLE HAS AN ISSUE WHERE THE BRAKES FAIL TO WORK. GENERAL MOTORS SERVICE BULLETIN # 05068B, NHTSA CAMPAIGN NUMBER: 05V379000. THE EVALUATION WAS PERFORMED BY KEIGAN CHEVROLET IN FRANKLIN MA, SERVICE REPORT INVOICE # 82978A. THE VEHICLE WAS MANUFACTURED IN 11/02 ALTHOUGH IT IS CALLED A 2003 MODEL. I ONLY SEEK TO HAVE THE BRAKING ISSUE REPAIRED. AS NOTED BY THE SERVICE REPORT, THE FRONT WHEEL HUBS NEED TO BE REPLACED. I ALSO HAVE A SECOND ISSUE FOLLOWING THE SAME CHAIN OF EVENTS, THE INTERMEDIATE STEERING COLUMN RATTLES. THERE WAS ALSO A SERVICE BULLETIN FOR THIS ISSUE, ALSO FOUND TO BE A PROBLEM AT THE DEALER, ALSO DOCUMENTED ON THE SERVICE REPORT, TOLD SAME THING, MY PROBLEM. I WOULD LIKE THEM TO REPLACE THE INTERMEDIATE STEERING COLUMN AT THEIR COST. *TR