NHTSA Complaint #10217208 — 2003 DODGE RAM 3500

TL*THE CONTACT OWNS A 2003 DODGE 3500. AFTER PLACING THE VEHICLE INTO PARK, IT BEGAN ROLLING BACKWARDS. THE CONTACT RETURNED TO THE VEHICLE AND OBSERVED THAT THE GEAR SHIFTED INTO REVERSE ON ITS OWN. THE CONTACT RECEIVED A RECALL NOTICE THAT STATED THAT, IN CERTAIN CIRCUMSTANCES, THE VEHICLE MAY MOVE WITHOUT WARNING. IT FURTHER STATED THAT THE MANUFACTURER WILL MODIFY THE VEHICLE FREE OF CHARGE BY INSTALLING AN OUT OF PARK ALARM SYSTEM. THE RECALL REPAIR CONSISTED OF REWIRING THE VEHICLE SO THAT THE HORN WOULD BLOW WHEN THE VEHICLE SHIFTED FROM PARK INTO REVERSE. THE CONTACT HAS EXPERIENCED THE SAFETY RISK INVOLVED DUE TO THE FAILURE. A SUPERVISOR AT THE MANUFACTURER STATED THAT THE REPAIR WAS MANDATED BY LAW AND CANNOT BE REVERSED. THE MANUFACTURER COULD NOT OFFER ANY FURTHER ASSISTANCE. THE CONTACT EXPECTED THE VEHICLE TO BE REPAIRED FOR SAFETY REASONS. THE RECALL NUMBER WAS UNKNOWN. THE APPROXIMATE CURRENT MILEAGE WAS 148,000 AND FAILURE MILEAGE WAS 120,000.