NHTSA Complaint #10215386 — 2002 MERCURY SABLE

AIR BAGS issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10215386
Vehicle	2002 MERCURY SABLE
Component	AIR BAGS
Date of Incident	January 19, 2007
Date Filed	January 18, 2008
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AL

Consumer Description

I PURCHASED A 2002 MERCURY SABLE IN SEPTEMBER OF 2006. ON JANUARY 19TH WHILE TURNING INTO MY DRIVEWAY TRAVELING APPROXIMATELY 3-5 MPH BOTH AIR BAGS DEPLOYED CAUSING APPROXIMATELY 4,000.00 DOLLARS IN DAMAGE TO MY CAR. THE DEALER THAT I PURCHASED THE CAR FROM STATED I BOUGHT IT AS IS AND WOULD NOT OFFER ME ANY ASSISTANCE EXCEPT TO TELL ME TO FILE IT WITH MY INSURANCE COMPANY. MY INSURANCE COMPANY SENT AN ADJUSTER WHOM SURVEYED THE DAMAGE AND TOLD ME THEY WOULD NOT PAY BECAUSE THERE WAS NO IMPACT. I THEN FILED A COMPLAINT WITH FORD MOTOR COMPANY WHO SAID AND I QUOTE "THERE WAS A 50,000 MILE WARRANTY AND THEY COULD NOT OFFER ANY ASSISTANCE. SINCE THIS TIME TO DATE I CANNOT GET INSURANCE OR ANY HELP WITH THIS PROBLEM. I AM STILL PAYING FOR A CAR I AM NOT SUPPOSE TO BE DRIVING. YOUR DEPARTMENT SENT ME A SERVICE TECHNICAL BULLETIN STATING THAT FORD KNEW THEY HAD THIS PROBLEM IN MAY OF 2002. WHAT ELSE CAN I DO? *TR

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