NHTSA Complaint #10215054 — 2003 FORD EXPLORER

2003 FORD EXPLORER WITH BAD RECALL REPAIR WORK. CONSUMER STATED THAT THE DEALER REPAIRED THE VEHICLE WRONG. HE STATES THAT THE HINGES WERE SUPPOSED TO BE REPLACED. DEALER REPLACED THE STRUTS AND HINGES. *KB WHEN THE CONSUMER TRIED TO GET THE PROBLEM FIXED THE FIRST TIME HE WAS TOLD THE STRUTS LOOKED FINE. HOWEVER, THE DRIVER'S SIDE HINGE BEGAN TO SEPARATE AND THE WHOLE LIFTGATE SUBSEQUENTLY SHIFTED; THE GAP BETWEEN THE LIFTGATE AND THE BODY WAS NO LONGER SYMMETRICAL BUT WAS SIGNIFICANTLY INCREASED ON THE DRIVER'S SIDE WHILE DECREASED ON THE PASSENGER SIDE. AS A RESULT, THE LIFTGATE NO LONGER LATCHED OR WOULD ONLY LATCH WITH A GREAT DEAL OF PRESSURE APPLIED WHEN CLOSING IT. THE CONSUMER STATED IT WAS THE TWO HINGES AT THE TOP OF THE REAL HATCH GLASS SECTION THAT ATTACHED TO THE ROOF OR BODY OF THE VEHICLE THAT WERE BROKEN. THE CONSUMER STATED THE LIFTGATE LATCH, TRIM PANEL AND THE REAR TAILLIGHT WERE DAMAGED AS A RESULT OF THE DEFECTIVE HINGE AND SHOULD BE FIXED WITHOUT CHARGE. RECALL# 04V442000 *JB