NHTSA Complaint #10214081 — 2004 FORD F-350 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

Complaint Details

ODI Number	10214081
Vehicle	2004 FORD F-350
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Date of Incident	January 7, 2008
Date Filed	January 7, 2008
Mileage	41,070 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	SC

Consumer Description

ON 01-06-2008 I STARTED TO HAVE SIGNIFICANT PROBLEMS WITH MY 2004 FORD F-350. IT HAS JUST OVER 41,000 MILES ON IT. IT WAS SMOKING AND HAD SIGNIFICANT LOSS OF POWER PROBLEMS WHILE AT LOW ROAD SPEED. PROBLEM WOULD CLEAR ONCE TRUCK WAS >40 MPH IN SPEED. TOOK IT TO LOCAL FORD DEALER ON 01-07-2008. THEIR INVESTIGATION SHOWED THAT THE EGR VALVE WAS STICKING. THE VALVE ASSEMBLY HAD TO BE REPLACED. THE SERVICE PERSON STATED THAT THIS PROBLEM IS COMMON ENOUGH THAT THEY ARE KEEPING A COUPLE OF EXTRA EGR VALVE ASSEMBLIES IN THEIR STOCK ROOM. I ASKED IF THERE WAS ANY INDICATION OF A PRODUCT RECALL IN THE WORKS. HE SAID THAT HE DID NOT KNOW OF ONE BUT THAT ONE MIGHT HAPPEN IN THE NEAR FUTURE AND THAT I SHOULD KEEP MY INVOICE JUST IN CASE. MY QUESTION/CONCERN(S) IS THIS: HOW OFTEN OR FREQUENT SHOULD AN EGR VALVE STICK AND/OR FAIL? IF THEIR FAILURE RATE IS HIGH (1 FAILURE PER VEHICLE EVERY 50,000 OR LESS) THEN SHOULDN'T THERE BE A REDESIGN AND RECALL TO IMPROVE THE PERFORMANCE AND SAFETY? *TR

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