NHTSA Complaint #10209882 — 2004 TOYOTA TUNDRA

TL*THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED A FRONT SUSPENSION LOWER BALL JOINT RECALL NOTICE IN JUNE OF 2007. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THEY DID NOT HAVE THE PARTS FOR THE RECALL REPAIR AND WOULD HAVE TO WAIT A MONTH FOR THEM TO ARRIVE. A MONTH LATER HE CALLED THE DEALER AND WAS INFORMED THAT THE PARTS WERE STILL UNAVAILABLE AND THEY WOULD CALL HIM WHEN THE PARTS ARRIVED. MONTHS PASSED AND THE CONTACT NEVER RECEIVED A PHONE CALL. WHILE DRIVING APPROXIMATELY 45 MPH, THE BALL JOINTS BECAME LOOSE AND HE LOST CONTROL OF THE VEHICLE. WHEN THE VEHICLE FINALLY CAME TO A STOP, IT WAS TOWED TO THE SHOP. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 87,000. UPDATED 12-12-07. *KB UPDATED.