NHTSA Complaint #10208067 — 2002 VOLKSWAGEN JETTA

THE DRIVER'S SIDE DOOR CAME LOOSE WHILE DRIVING AND EVEN THOUGH IT WAS SEEMINGLY SHUT PROPERLY WHEN AT A STOP. ASIDE FROM THE LOUD ROAD NOISE, THE "DOOR'S AJAR" DING WOULD STARTLE ME, PARTICULARLY WHEN AT HIGH SPEED ON THE (RELATIVELY SMOOTH) HIGHWAYS. I HAVE TO SLAM THE DOOR SEVERAL TIMES IN ORDER TO GET THE DINGING TO STOP. WHENEVER THE DOOR RATTLED LOOSE ON THE HIGHWAY (WHICH WAS UNPREDICTABLE), I WAS WORRIED THAT IT WAS GOING TO FLY OPEN. I HAD TO PULL OVER TO ATTEMPT TO CLOSE IT. I PAID $550 TO HAVE THE DOOR LOCK REPLACED (IT WAS THE HARDWARE, NOT THE ELECTRONIC LOCKS, WHICH FUNCTIONED NORMALLY THROUGHOUT THE ORDEAL). NOW, ONLY 2 YEARS LATER, I'M HAVING THE SAME PROBLEM, AND THE DEALER SAYS THAT NEITHER THEIR REPAIRS NOR THE REPLACEMENT PARTS ARE UNDER WARRANTY. *TR