NHTSA Complaint #10203687 — 2007 HYUNDAI ENTOURAGE

PURCHASED THIS NEW HYUNDAI ENTOURAGE ON 6/12/ 07 AND REPORTED TO THE DEALERSHIP ON 6/14/07 THAT THIS NEW VEHICLE HAS A SERIOUS FRONT END VIBRATION AND PULLS TO THE LEFT. THIS VEHICLE HAS NOW BEEN AT THE DEALERS SERVICE DEPARTMENT ON 12 OCCASIONS FOR 33 DAYS AND THE VIBRATION HAS NOT BEEN CORRECTED. WE CONSIDER THIS VEHICLE UNSAFE TO DRIVE AT HIGHWAY SPEEDS. THE STEERING IS VERY SENSITIVE AND YOU HAVE TO OVER STEER THE VEHICLE TO PREVENT IT FROM DRIFTING TO THE LEFT. MY WIFE ALMOST LOST CONTROL OF THIS VEHICLE WHEN SHE RELAXED HER GRIP ON THE STEERING WHEEL WHEN NEGOTIATING A LONG BEND IN THE ROAD. THE CAR VEERED SHARPLY TO THE LEFT. IF ANOTHER CAR HAD BEEN IN THE OTHER LANE A VERY SERIOUS ACCIDENT WOULD HAVE OCCURRED. MY WIFE WILL NO LONGER DRIVE THIS VEHICLE ON THE HIGHWAY. THE DEALERSHIP HAS REPLACED AND BALANCED FOUR NEW TIRES, SKIMMED THE BRAKE ROTORS AND VERIFIED THAT THE VIBRATION AND PULLING TO THE LEFT HAS NOT BEEN CORRECTED. INTERNET WEB SITES COMPLAINT PAGES FOR THE HYUNDAI ENTOURAGE REVEALED AT LEAST 100 COMPLAINTS FOR THIS VIBRATION PROBLEM AND HYUNDAI HAS NOT RESOLVED THE PROBLEM. *JB