NHTSA Complaint #10201631 — 1997 LINCOLN MARK VIII

EXTERIOR LIGHTING:HEADLIGHTS issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10201631
Vehicle	1997 LINCOLN MARK VIII
Component	EXTERIOR LIGHTING:HEADLIGHTS
Date of Incident	November 15, 2006
Date Filed	August 31, 2007
Mileage	88,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	KS

Consumer Description

IN NOVEMBER OF 2006, THE PASSENGER HEADLIGHT, LOW BEAM, WENT OUT IN MY 1997 LINCOLN MARK VIII. APPROXIMATELY ONE MONTH LATER, THE DRIVER'S SIDE, LOW BEAM, ALSO FAILED. I HAVE CHECKED WITH MY LOCAL FORD DEALERSHIP, AND TWO OTHER DEALERSHIPS. THERE ARE NO REPLACEMENT PARTS FOR THIS PROBLEM, PERIOD, IN THE ENTIRE UNITED STATES. WHEN YOU CHECK WITH AFTER MARKET SUPPLIERS, YOU ARE TOLD YOU HAVE TO GO THROUGH FORD. SINCE THE SPRING OF 2007 I CALL THE LOCAL DEALERSHIP MONTHLY TO CHECK ON WHEN PARTS WILL BE AVAILABLE. EACH MONTH, THEY CHECK THEIR DATA BASE, AND LEARN THAT THE REPLACEMENT KIT, COSTING HUNDREDS OF DOLLARS, HAS BEEN PUSHED BACK A MONTH BEFORE IT WILL BE AVAILABLE. THE CURRENT TARGET DATE OF AVAILABILITY IS OCTOBER 2007. SO, FOR ALMOST A YEAR NOW, I HAVE A LINCOLN THAT CANNOT BE DRIVEN AT NIGHT, NOR CAN IT BE REPAIRED AT ANY PRICE. I WROTE A LETTER TO FORD MOTOR COMPANY EARLY IN 2007 ABOUT THIS, AND RECEIVED A FORM LETTER TELLING TO GO TO MY LOCAL FORD DEALER FOR PARTS. *JB

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#10277640 — July 21, 2009 — TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ARE KNOWN TO BURN OUT....

#10214224 — January 8, 2008 — LOW BEAM HEADLIGHT (HID) ON RIGHT SIDE HAS FAILED AND NO REPLACEMENTS ARE OFFERED BY FACTORY OR DEALER. *TR

#10212619 — December 23, 2007 — HID LIGHTS KEEP BURNING OUT AND RUINING THE LENSES ON MY LINCOLN MARK VIII 1997 LSC. *TR

#10203307 — September 18, 2007 — TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FAILE...

#10174745 — November 29, 2006 — I HAVE A 97 LINCOLN MARK VIII AND I WAS TOLD BY SEVERAL FORD/LINCOLN MERCURY DEALERS THAT THE HEADLIGHT LOW BEAM BULB...

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