NHTSA Complaint #10197413 — 2004 TOYOTA TUNDRA

I RECEIVED A RECALL NOTICE FOR MY 2004 TOYOTA TUNDRA FOR THE FRONT BALL JOINTS. I HAVE CALLED 3 TIMES AND EACH TIME MY NAME IS SUPPOSEDLY PLACED ON A LIST TO CALL AS SOON AS THE PART ARRIVES. WELL, 90 DAYS LATER I HAVEN'T HEARD FROM ANYONE. I CALLED MY LOCAL DEALER TODAY AND WAS TOLD MY INFORMATION WOULD HAVE TO BE TAKEN DOWN AND THEY WOULD CALL WHEN THE PART ARRIVED, I ESCALATED AND SPOKE TO THE MANAGER TO SAID THE PART WAS IN BUT IT COULD ONLY BE INSTALLED ON 7/25/07, NO OTHER DAY OF THE WEEK WOULD WORK SINCE HIS STAFF IS GOING BACK TO SCHOOL? I GUESS THEY JUST EXPECT ME TO QUIT MY JOB IN AN EFFORT TO HAVE THIS PROBLEM FIXED. I ALSO ESCALATED THIS ISSUE TO THE MANAGER OF SERVICE DEPARTMENT AT LAKE NORMAN DEALERSHIP WHERE TRUCK WAS PURCHASED. THEY KEPT TRANSFERRING ME TO SERVICE DEPT THEN TO PARTS, AFTER ABOUT 30 MINUTES, I ASKED IF THEY WOULD EVEN HONOR THE RECALL NOTICE AND THEY SAID YES, BUT I HAVE TO BE TRANSFERRED AGAIN, NO ONE EVER ANSWERED. I HAVE BEEN DEALING WITH THIS WAY TO LONG AND DO NOT UNDERSTAND WHY TOYOTA WILL NOT STAND BEHIND THEIR PRODUCTS, I DIDN'T DO ANYTHING TO THE VEHICLE AND THIS WASN'T MY FAULT, I WISH SOMEONE COULD HELP! I DO NOT TRUST ANY OF THE DEALERS I HAVE SPOKE TO AT THIS POINT BECAUSE I FEEL LIKE THEY ARE ALL LYING TO ME AND TRYING TO GET OUT OF REPAIRING MY TRUCK. *TR