NHTSA Complaint #10190985 — 2007 DODGE RAM 1500

2006 DODGE RAM 1500 QUAD ST 3.7L V6 SFI PURCHASED ON 9/27/2006 AT ANNISTON - LINCOLN - MERCURY - DODGE IN OXFORD, ALABAMA. THE TRUCK HAD VERY SERIOUS MECHANICAL PROBLEMS, THE ENGINE WILL JUST STOP WITH A LOUD NOISE, AND WITH A SLIP IN THE DRIVETRAIN, WHILE DRIVING DOWN THE STREET OR WILL JUST DIE AT ANY GIVEN TIME DURING DRIVING. SUCH AS PULLING OUT IN TRAFFIC, STOPPING AT A LIGHT, DRIVING DOWN THE STREET AS IT WILL DIE AT RANDOM, BUT MAY GO TWO OR THREE DAYS WITHOUT A PROBLEM. *AK WE HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES, BUT THEY REFUSE TO FIX IT AS THEY SAY THAT NOTHING IS WRONG WITH IT, EVEN THOUGH A CHIP IN THE ENGINE INDICATED A PROBLEM BUT DID NOT RETAIN THE MECHANICAL INFORMATION. I DIDN'T ARGUE WITH THEM OR GET UPSET BECAUSE I KNOW THAT IS POINTLESS WHEN DEALING WITH I HAVE TAKING IT TO THE DEALER AND THEY WONT FIX IT, THEY SAY THAT NOTHING IS WRONG WITH IT. I DIDN'T ARGUE WITH THEM OR GET UPSET BECAUSE I KNOW THAT IS POINTLESS WHEN DEALING WITH BUREAUCRACY. I DISCUSSED THIS WITH A REPRESENTATIVE AT DODGE CUSTOMER ASSISTANCE WHO DIDN'T SEEM TO CARE LESS ABOUT MY PROBLEM AS SHE STATED THAT DODGE STANDS BEHIND THE DEALER. (NOT THE PRODUCT) , WHICH LEFT ME SPEECHLESS, I REALLY CAN NOT BELIEVE THAT DODGE HAS SOLD US A 30,000 DOLLAR+ VEHICLE AND WITHIN 6 MONTHS IT IS DYING IN THE MIDDLE OF THE HIGHWAY AT RANDOM, THE DEALER WON'T FIX IT AND DODGE CUSTOMER ASSISTANCE STANDS BEHIND THE DEALER, WITHOUT A THOUGHT TO CUSTOMER SERVICE,THE CUSTOMER OR THE PRODUCT. BUT BEYOND THE INCREDIBLE ABUSE I HAVE SUFFERED FROM THIS COMPANY'S UNETHICAL BUSINESS PRACTICE, THIS IS A MAJOR SAFETY ISSUE AS WE CONTINUE TO CARRY OUR FAMILY OF VERY YOUNG CHILDREN IN THIS VEHICLE, WITH OUR FAMILY IN DANGER OF BEING INJURED OR KILLED IN THIS VEHICLE AS IT IS LIABLE TO DIE IN THE ROAD/HIGHWAY AT ANY TIME, WITH THE DEALER REFUSING TO ACKNOWLEDGE A PROBLEM, AND TO THIS POINT THE COMPANY REFUSES TO STAND BEHIND THE PRODUCT OR CUSTOMER. *AK