NHTSA Complaint #10189185 — 2002 FORD EXPLORER

I AM PRESENTLY HAVING PROBLEMS WITH THE REAR PASSENGER WINDOWS ON MY 2002 FORD EXPLORER. IT APPEARS THAT THERE IS A SERIOUS PROBLEM WITH THE MOTOR AND/OR WINDOW TRACK SYSTEM. AT PRESENT, I AM NOT ABLE TO OPERATE NEITHER OF THE WINDOWS. IN FACT, WHEN AND IF I ATTEMPT TO DO SO, ALL THAT IS HEARD IS THE MOTOR ATTEMPTING TO MANEUVER THE WINDOW. NEITHER ONE OF THE WINDOWS COME DOWN WHEN I ATTEMPT TO DO SO OPERATIONALLY. ON THE OTHER HAND, THEY COME DOWN ON THERE OWN (SLIDES DOWN EVERYDAY). UNFORTUNATELY, I HAVE TO WEDGE AN OBJECT ON THE SIDE OF THE WINDOW, SO THAT ONE OF THE WINDOWS COULD STAY IN PLACE (TO NO AVAIL, IT CONTINUES TO COME DOWN). I HAVE ATTEMPTED TO REACH OUT TO WINNER FORD IN CHERRY HILL, N.J., (WHERE I PURCHASED THE SUV, NEVERTHELESS, THEY CLAIM THAT THERE ARE NO KNOWN RECALLS, AND INSTRUCTED ME TO CALL THE FORD MANUFACTURING COMPANY ). IN TAKING THEIR ADVICE, I HAVE ATTEMPTED TO CALL FORDS COMPLAINT DEPARTMENT, JUST TO BE TOLD THAT THEY ARE NOT ABLE TO DO ANYTHING. IT IS APPARENT THAT THEY ARE JUST TOSSING THE PROBLEM BACK ON THE CONSUMER. I HAVE DONE SOME RESEARCH ON THE ABOVE MENTIONED PROBLEM AND HAVE NOTICED THAT THERE ARE OTHER OWNERS WHO ARE HAVING THE SAME, IF NOT, SIMILAR PROBLEMS WITH THE REAR PASSENGER WINDOWS. HENCE, AS A RESULT OF AN INCIDENT WITH WINNER FORD A LITTLE OVER A YEAR OR TWO AGO, I AM NOT WILLING TO INVEST MONEY INTO A PROBLEM THAT IS OBVIOUSLY MANUFACTURER RELATED. I HAD PURCHASED A WINDOW CONTROL (DRIVER'S SIDE) THAT HAD BEEN RECALLED AND WAS TOLD THAT SINCE I PURCHASED THE CONTROL PRIOR TO THE RECALL, I WAS NOT ENTITLED TO A REFUND. YOUR ASSISTANCE IS GREATLY APPRECIATED. AN UNHAPPY CONSUMER, ARMANDO ANDUJAR P.S. THE INCIDENT DATE IS A ESTIMATE. *TR