NHTSA Complaint #10188579 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	10188579
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	January 6, 2007
Date Filed	April 23, 2007
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

NOTICED CRACKED PANEL (APPLIQUE) BELOW REAR HATCHBACK WINDOW ON MY 2002 FORD EXPLORER XLT (SUV) 1ST THOUGHT WAS SOMEONE HIT ME WHILE I WAS PARKED. THEN REALIZED THAT THERE WAS NO EVIDENCE OF THAT TEMP WAS 19 DEGREES OUTSIDE. AFTER GOING ONLINE TO CAR COMPLAINTS FOUND MANY OTHER COMPLAINTS. CONTACTED FORD CO. THEY TOLD ME TO GET AN ESTIMATE. METRO FORD GAVE ME ESTIMATE OF $302.89, CALLED FORD CO. BACK THEY SAID THEY WON'T PAY. I CAN'T AFFORD TO PAY FOR THIS FIX, EVEN IF I DID, BET IT WILL CRACK AGAIN WHEN TEMP IS BELOW FREEZING AGAIN. IT HAS TO BE A DESIGN FLAW IN THE PART. ONLINE COMPLAINTS SAY FORD KNOWS IT'S A FLAW BUT THEY ARE NOT HELPING US CONSUMERS. *TR

Related Complaints for the 2002 FORD EXPLORER

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#10502444 — March 12, 2013 — TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE LIFT GATE WINDOW WAS SHATTERED ON THE GROUND. ...

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