NHTSA Complaint #10185177 — 1999 VOLKSWAGEN JETTA

''PART 3 OF ORIGINAL COMPLAINT--I PHONED THE CUSTOMER SERVICE DIVISION IN MICHIGAN, MARGARET THERE TOLD ME THAT THEIR POSITION IS TO SUPPORT THE DEALER. THEY WOULD RECORD MY COMPLAINT. I ASKED FOR A DOCUMENT IN PRINT- A MANUAL- THAT GIVES ME THIS PARTICULAR "SPECIFICATION". SHE HAD ME ON HOLD FOR 15 MINUTES AND COULD NOT FIND SUCH DOCUMENTATION, I ASKED HER TO LOCATE IT AND INCLUDE IT IN MY LETTER OF RECORD THEY ARE SENDING ME. ''I SPOKE TO A DIFFERENT VW DEALER, HE SAID TO SPEAK TO THE "FACTORY FIELD REPRESENTATIVE" THE APOLLO DEALERSHIP WOULD NOT GIVE ME HIS NAME OR PHONE NUMBER AND TOLD ME TO CALL CUSTOMER SERVICE,-- THEY SAID THE FACTORY FIELD REP WOULD SUPPORT THE DEALER AND HAD NO CONTACT NUMBER FOR HIM EITHER. THEY ARE ALL IN BED TOGETHER. ''WHY THEN IS IT NOT WITHIN THE "SPECIFICATIONS" OF THE SAME MANUFACTURER BUT A DIFFERENT DEALER IN CALIFORNIA THAT ASSISTED MY SISTER? ''GROUP OF DOCUMENTATION (ITEM SET 6) ENCLOSED IS MY BRIEF INTERNET RESEARCH OF 4 SITES THAT INCLUDE 39 ENTRIES ON MESSAGE BOARD, LETTERS, COMPLAINTS TO THE SAME AS MINE WITH VERY POIGNANT AND DISTURBING RESPONSES FROM THE EXPERIENCED MECHANICS THAT MONITORED THE WEB SITE. "CONSIDER CLASS ACTION SUIT" AMONG OTHERS I HAVE HIGHLIGHTED FOR YOUR EASE OF RECOGNITION. MY CARSTATS2, AUTOREPAIR, AUTO TECH REPAIR 2 GOOGLE GROUPS VW DRINKS OIL 6 PAGES- 13 CASES VW BURNS OIL 8 PAGES, 21 MESSAGES 2+1+2+13+21= 39 INCIDENTS IN 4 WEB SITES ''PLUS EDMUNDS.COM 1 CONSUMER FULL DOCUMENTATION OF ISSUE, REFERENCE TO SUGGESTING AVOID THE JETTA TO A POTENTIAL CONSUMER AND REFERENCE TO A CLASS ACTION SUIT. '' VOLKSWAGEN IS HIDING THIS MAJOR ISSUE UNDER THE SKIRT OF THEIR SUB STANDARD "SPECIFICATIONS." ''I AM ALSO DRIVING WITH A SIGN IN MY JETTA ABOUT THIS ISSUE AND PART IT AND LEAVE A SIGN ON THE DASHBOARD ABOUT THE SAME THING. *JB