NHTSA Complaint #10185175 — 1999 VOLKSWAGEN JETTA

THIS IS MY SCENARIO: EACH 3,000-4,000 MILE OIL CHANGE, OFTEN THERE WAS NO REGISTER ON THE DIP STICK OF MY JETTA. JETTA MANUAL STATES OIL CHANGE RECOMMENDED EVERY 10,000 MILES ITEM 2 THERE ARE NO DRIPS UNDER THE VEHICLE OR SMOKING EVER. THERE IS NO OIL SPLASHED UPON THE UNDERSIDE OF THE HOOD TO INDICATE GASKET PROBLEMMY SISTER WHO OWNS THE SAME CAR IN CALIFORNIA HAD MADE ME AWARE OF THE SAME SITUATION WITH HER JETTA AND TOLD ME HER DEALER APPROACHED HER AND SHE CONFIRMED THEIR QUESTIONS OF LOOSING OIL. THEY INITIATED AND COMPLETED SATISFYING HER AS A CUSTOMER BY RESOLVING THE SITUATION. I HAVE INCLUDED THE INVOICE OF HER REPAIR TO HER JETTA. ITEM 3REALIZING MY VEHICLE WAS IN THE SAME MILEAGE RANGE, AND CONCERNED THAT FURTHER AND WORSE DAMAGE COULD BE DONE, I PERUSED THE ISSUE WITH MY LOCAL DEALER "DAY APOLLO" IN MOON TOWNSHIP, PA. RELEVANT CONTACT INFORMATION IS ON INVOICES FROM THEM. APOLLO DID AN OIL CHANGE AND FOLLOWED UP WITH "OIL CONSUMPTION WATCH" FOR THE NEXT 3000 MILES THAT TOOK FROM MAY 12, 2006- AUGUST 28, 2006 TO COMPLETE THOUGH IRREGULAR INTERVALS FROM 82,856 MILES TO 84,920 MILES = 2,064 MILES IT WAS DOWN QUART OF OIL. AT 85,860 MILES- 3002 MILES FROM THE START, AND ONLY ANOTHER 904 MILES FROM THE PREVIOUS CHECK, THE OIL WAS LOW A FULL QUART OF OIL.= 1 QT IN 1610 MI. OITEM SET 4 - ARE COPIES OF THE STUDY. OITEM 5 LETTER FROM VW CUSTOMER SERVICE INDICATES .85 QT. OIL LOSS IN 1000 MILES = 2.55 QT. OIL LOSS IN 3000 MILES. ??CONSULTING SEVERAL PROFESSIONAL MECHANICS I WAS VEHEMENTLY TOLD THAT IS AN UNACCEPTABLE OIL LOSS IN THAT AMOUNT OF MILES. APOLLO VW DEALER, HOWEVER, IN THEIR RHETORIC, AND TAKING ADVANTAGE OF A LADY ALONE, STATED THAT IT IS WITHIN THEIR STANDARDS. THE STANDARDS ARE LOW ENOUGH TO COVER THEIR BACKS THAT A BICYCLE COULD BE WITH IN THE "SPECIFICATIONS". *JB