NHTSA Complaint #10183353 — 2000 FORD EXPEDITION

I TOOK MY 2000 FORD EXPEDITION XLT IN TO HUNTINGTON BEACH FORD TO BE SERVICED DUE TO R.P.M. FLUCTUATION AND A SERVICE ENGINE SOON LIGHT. THEY CONDUCTED A DIAGNOSIS AND STATED I WOULD NEED A I.A.C. PART. THE NEW I.A.C. DID NOT FIX THE PROBLEM SO I TOOK IT BACK TO H.B. FORD AND THEY STATED I WOULD NEED A D.P.F.E. SENSOR. I HAD THEM REPLACE THAT WHICH DID NOT FIX THE PROBLEM BECAUSE THE SERVICE ENGINE LIGHT ILLUMINATED AND THE R.P.M. FLUCTUATION WAS STILL EVIDENT. I WENT BACK TO H.B. FORD AND THEY DIAGNOSED A NEW THROTTLE BODY. I GAVE THEM THE O.K. TO REPLACE THE THROTTLE BODY. THEY CALLED ME A COUPLE DAYS LATER TO INFORM ME THAT THAT DID NOT SOLVE YOUR PROBLEM SO I WILL NEED TO PAY AN EXTRA $400 FOR A DIAGNOSTIC FEE SO THEY CAN CHECK ALL THE WIRING. THE MANAGER HAS STATED THEY BELIEVE IT IS COMING FROM THE WIRING SYSTEM? WHY DO I HAVE TO PAY FOR EVERYTHING ELSE WHEN THEY CANNOT PINPOINT THE PROBLEM? *NM