NHTSA Complaint #10183000 — 2004 TOYOTA TUNDRA

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT VIEWED A RECALL NOTICE FOR THE LOWER BALL JOINTS ON THE INTERNET. THE DEALER ADVISED THE CONTACT THEY WERE WAITING ON A RECALL NOTIFICATION FROM THE CORPORATE OFFICE. THE CONTACT WAS HAVING PROBLEMS MAINTAINING CONTROL OF THE VEHICLE WHILE DRIVING. THE CURRENT AND FAILURE MILEAGE WAS 100,000. THE DEALER DIAGNOSED THE FAILURE AS THE POWER STEERING PUMP AND REPLACED IT AT COST TO THE CONTACT. TWO TO THREE WEEKS AGO THE DEALER DIAGNOSED THE LOWER BALL JOINTS, AND ADVISED THE CONTACT THAT THEY WERE OPERATING NORMALLY. ON 2/19/07, WHILE DRIVING 25 MPH THE DRIVER LOST CONTROL OF THE VEHICLE AND CROSSED THE CENTER LINE, HITTING A WOODEN POST. THERE WAS DAMAGE TO THE FENDER, THE HOOD AND THE TIRE. THE DRIVER WAS UNABLE TO OPEN THE DOOR. THERE WERE NO PRIOR WARNING LIGHT INDICATORS. THERE WERE NO INJURIES ,AND THE ROAD CONDITIONS WERE DRY. THE VEHICLE WAS TOWED TO A TOYOTA DEALER. THE MECHANIC ADVISED THE CONTACT THAT THEY RECEIVED NOTIFICATION OF THE LOWER BALL JOINT RECALL AND THAT THE VEHICLE WAS A PART OF THE RECALL. THE CONTACT HAS THE INVOICE FROM THE POWER STEERING REPLACEMENT. *AK