NHTSA Complaint #10182494 — 2002 FORD EXPLORER

ON A 10 DEGREE NIGHT, I WOKE UP TO FIND A NASTY CRACK IN THE REAR LIFTGATE UNDER THE GLASS. IT NOT ONLY CRACKED, BUT SEPARATED AND MADE ABOUT AN 1/8" GAP. ANOTHER CRACK BESIDE IT FORMING A TRIANGULAR SHAPE AS WELL. LOOKS LIKE IT WILL FALL OUT ANY TIME. MY INSURANCE WON'T COVER THIS BECAUSE IT IS A KNOWN FORD ISSUE!!!!!!! TELL ME HOW THAT IS FAIR, THAT WE PAY THE MONEY FOR THESE VERY EXPENSIVE VEHICLES, AND THERE IS A WELL KNOWN DEFECT IN THEM, BUT WE HAVE TO PAY FOR IT. I CAN'T BLAME THE INSURANCE COMPANIES FOR DENIAL. IT IS FORDS PLACE TO PAY FOR THIS. IT IS UNETHICAL FOR FORD TO TREAT THEIR CUSTOMERS LIKE THIS AND VERY BAD FOR BUSINESS. I CAN'T USE MY BACK HATCH ANYMORE FOR FEAR THAT IT WILL CRACK AGAIN AND PIECES FALL OUT. I CARRY FULL COVERAGE INSURANCE AND DO MY PART TO TAKE CARE OF MY VEHICLE, NOW I CAN'T AFFORD TO COVER SOMETHING THAT IS FORDS FAULT!!!!!! COME ON FORD, CUT US SOME SLACK. CH . *NM