NHTSA Complaint #10181839 — 2002 FORD EXPLORER ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

Complaint Details

ODI Number	10181839
Vehicle	2002 FORD EXPLORER
Component	ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Date of Incident	February 6, 2007
Date Filed	February 7, 2007
Mileage	81,258 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IA

Consumer Description

I HAVE A 2002 FORD EXPLORER. WHEN IT STARTED TO GET VERY COLD, MY EXPLORER, THAT I JUST BOUGHT, STARTED TO NOT WANT TO GO INTO GEAR. IT WOULD GRIND AND SLIP. THERE WAS A CLICKING SOUND COMING FROM UNDER THE DASH. IT WAS FROM THE COMPUTER THAT RUNS THE 4 WHEEL DRIVE. THE 4 LOW BUTTON WOULD JUST KICK IN BY ITS SELF. THEN IT WOULD NOT GO INTO GEAR. AFTER A WHILE OF TRYING TO GET IT INTO GEAR IT WOULD GO. IT WOULD ONLY ACT UP WHEN IT WAS VERY COLD OUT (10 TO -5 DEGREES) IT DID THIS TO ME FOR ABOUT A WEEK AND THEN IT JUST STUCK INTO 4 LOW AND NOW WON'T COME OUT. THERE WAS A SMELL THIS LAST TIME OF BURNING ELECTRICAL WIRE AND SMOKE. NOW MY EXPLORER WON'T DRIVE AND HAS A ELECTRICAL SMOKE SMELL STUCK IN IT. I NOW HAVE TO HAVE IT TOWED TO A FORD DEALER TO GET IT FIXED. IT ALSO MAKES A REALLY LOUD POPPING SOUND WHEN I GO TO TURN OR HIT A BUMP. SOUND COMES FROM THE FRONT OF THE EXPLORER DRIVERS SIDE. *JB

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