NHTSA Complaint #10181532 — 2003 FORD EXPLORER

STRUCTURE:BODY:TAILGATE issue reported to NHTSA

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Complaint Details

ODI Number	10181532
Vehicle	2003 FORD EXPLORER
Component	STRUCTURE:BODY:TAILGATE
Date of Incident	November 15, 2006
Date Filed	February 4, 2007
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

FORD EXPLORER 2003. TAILGATE CRACKED IN HALF BELOW WINDOW. NO PRECIPITATING CAUSE. CAR UNDER WARRANTY, DEALER STATED THIS WAS MANUFACTURING DEFECT. REPLACED AT NO CHARGE, APPARENTLY WITH ANOTHER DEFECTIVE TAILGATE. TAILGATE CRACKED AGAIN 9 MOS. LATER. DEALERSHIP REQUIRED PAYMENT OF 20% FROM OWNER SINCE VEHICLE OUT OF WARRANTY (38K MILES) EVEN THOUGH IT WAS ADMITTEDLY FORD'S MANUFACTURING DEFECT. FORD REPLACED THE TAILGATE WITH A THIRD DEFECTIVE TAILGATE THAT WILL UNDOUBTEDLY CRACK AGAIN. BOTH FORD FACILITIES STATED THAT THEY'D WISH THAT FORD WOULD DO A RECALL AND "ACCEPT RESPONSIBILITY FOR THE DEFECT". THEY'D REPLACED ONE A MONTH AT THE SMALL DEALERSHIP AND "MANY" AT THE LARGER DEALERSHIP. PICTURES AVAILABLE PER E-MAIL IF DESIRED. *NM

Related Complaints for the 2003 FORD EXPLORER

Other STRUCTURE:BODY:TAILGATE Complaints

#10405884 — June 10, 2011 — THE TAILGATE CRACKS DOWN THE CENTER. *TR

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#10215861 — January 24, 2008 — TL*THE CONTACT OWNS A 2003 FORD EXPLORER. IN AN ATTEMPT TO DRIVE THE VEHICLE, THE CONTACT NOTICED A CRACK IN THE TAI...

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