NHTSA Complaint #10178657 — 2002 FORD EXPLORER

2002 FORD EXPLORER TWO ISSUES 1/1/07 - GRINDING OF REAR WHEEL. 1/2/07 - O/D LIGHT STARTED FLASHING, WITHIN 7 MILES SERVICE ENGINE LIGHT CAME ON. CAR WOULD NOT ACCELERATE UNTIL LETTING OFF THE GAS. 1/2/07 - CALL AAA TO HAVE CAR TOWED TO LOCAL FORD DEALER. FORD QUOTED $5,100 FOR REPAIRS. WE DENIED REPAIR AT FORD. DUE TO OUT OF POCKET EXPENSES WE HAD A LOCAL TRANSMISSION SHOP DO THE REPAIRS. WE DID NOT WANT TO GIVE FORD ANY MORE MONEY SINCE WE WERE TOLD BY SEVERAL REPAIR SHOPS THAT THIS IS A VERY COMMON PROBLEM WITH FORD EXPLORERS. THE LOCAL SHOP INDICATED THERE WERE TSBS PUBLISHED AND THEY HAD TO BUY SPECIAL EQUIPMENT FROM FORD TO FIX THE PROBLEMS. IF COMPANIES ARE BUYING SPECIAL TOOLS BECAUSE THE PROBLEM IS SO COMMON, ISN'T THERE A PROBLEM? WE ALSO INVESTIGATED MANY NUMEROUS WEBSITES TO READ ABOUT MANY COMPLAINTS REGARDING THE EXACT SAME PROBLEM. TO REPAIR THE CAR WE PURCHASED REAR WHEEL BEARINGS AND THE TRANSMISSION SHOP PURCHASED AN OVERHAUL TRANSMISSION KIT. THEY REPAIRED BOTH PROBLEMS FOR LESS THAN $5,100. UNFORTUNATELY, A CO-WORKER HAD THE EXACT PROBLEM WITH HER CAR JUST LAST WEEK. SHE CAME TO WARN ME OF THE PROBLEM WITH HER CAR ONLY TO FIND OUT I PICKED MINE UP FROM THE SHOP THE SAME DAY! *NM