NHTSA Complaint #10178149 — 2001 VOLKSWAGEN PASSAT

HAVING AN OIL SLUDGE PROBLEM WITH A 2001 1/2 MODEL YEAR VW PASSAT WITH A 1.8T ENGINE. RECENTLY HAD A LOW OIL PRESSURE WARNING LIGHT COME ON, REQUIRING THE VEHICLE TO BE TOWED TO A LOCAL VW DEALERSHIP. DEALERSHIP DIAGNOSED AS AN OIL PUMP PROBLEM, MOST LIKELY CAUSED BY AN OIL SLUDGE PROBLEM. IF IT IS CAUSED BY OIL SLUDGE, THEN ENGINE DAMAGE IS LIKELY TO BE FOUND AS IT SEEMS TO BE A COMMON PROBLEM BASED ON WEB FORUM POSTINGS BY OTHER PASSAT OWNERS WHO HAVE EXPERIENCED THE SAME PROBLEM. VEHICLE IS UNOPERABLE AT THIS TIME. VW IS REFUSING TO COVER TO THE REPAIR UNDER WARRANTY DUE TO INSUFFICIENT DOCUMENTATION OF OIL CHANGES. ALL VW SERVICE INTERVALS WERE COMPLETED FOR THE VEHICLE INCLUDING ALL OIL CHANGES AND ARE BACKED UP WITH DOCUMENTATION. I AM STILL TRYING TO GET CLARIFICATION FROM VW AS TO WHY THE DOCUMENTATION IS CONSIDERED INSUFFICIENT. VEHICLE HAS 99,004 MILES ON IT. OIL CHANGES PRIOR TO 30,000 SERVICE INTERVAL WERE COMPLETED AT VW DEALERSHIPS AND INCLUDED VW APPROVED NON-SYNTHETIC OIL. OIL CHANGES FROM 30,000 MILES/JANUARY 2002 FORWARD WERE COMPLETED USING SYNTHETIC OIL. VW RECOGNIZED THE SLUDGE PROBLEM AND ISSUED A WARRANTY EXTENSION IN AUGUST 2004 ALONG WITH REQUIREMENT TO USE SYNTHETIC OILS (NHTSA TSB #10009888 AND #10009873). A PREVIOUS PROBLEM OCCURED AT 78,400 WHERE A DEFECTIVE HEAD GASKET WAS REPLACED. DURING THAT SERVICE THE HEAD GASKET, OIL COOLER, OIL PUMP, AND ASSOCIATED PARTS WERE REPLACED UNDER WARRANTY. BASED ON WEB POSTINGS FROM OTHER OWNERS THIS MAY ALSO BE ASSOCIATED WITH THE OIL SLUDGE PROBLEM. *NM