NHTSA Complaint #10175952 — 2002 VOLKSWAGEN PASSAT

EXTERIOR LIGHTING:HEADLIGHTS issue reported to NHTSA

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Complaint Details

ODI Number	10175952
Vehicle	2002 VOLKSWAGEN PASSAT
Component	EXTERIOR LIGHTING:HEADLIGHTS
Date of Incident	April 15, 2003
Date Filed	December 12, 2006
Mileage	8,150 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

DT*: THE CONTACT STATED WHILE DRIVING 35 MPH ON NORMAL ROAD CONDITIONS THE HEAD LIGHTS FAILED. NO WARNING LIGHT ALERTED THE CONTACT OF AN ELECTRICAL PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO REPLACED THE BULBS AND CONNECTORS BUT DID NOT REPAIR ANY WIRING DUE TO HEATING. THE FAILURE HAD OCCURRED ON TWO PREVIOUS OCCASIONS BUT THE DEALERSHIP DID NOT IDENTIFIED THE SOURCE OF THE PROBLEM TO BE WIRING OVER HEATING. THE HEAD LIGHT FAILURE ALSO OCCURRED BETWEEN THE REPAIRS INTERMITTENTLY CREATING A SAFETY RISK DURING NIGHT DRIVING. THE MANUFACTURER WAS NOTIFIED WHO OPENED A CASE BUT THERE HAS BEEN NO RESOLUTION YET.

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