NHTSA Complaint #10174083 — 2002 FORD FOCUS

SUSPENSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10174083
Vehicle	2002 FORD FOCUS
Component	SUSPENSION
Date of Incident	October 25, 2006
Date Filed	November 22, 2006
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

IN LATE OCTOBER 2006 I TOOK MY 2002 FORD FOCUS FOR VIBRATION/GRINDING NOISE COMING FROM FRONT END. FORD WALKER IN CLEARWATER, FLORIDA SAID THAT MY ENGINE/TRANS. MOUNT WERE WORKING PROPERLY. FORD KEPT MY CAR FOR 1 WEEK AND I STILL HAD THE SAME PROBLEM. I TOOK THE CAR BACK TO FORD THE VERY NEXT DAY BECAUSE OF THE SAME PROBLEM. AGAIN THEIR SERVICE MANAGER AND REGIONAL MANAGERS TOLD ME THAT NOTHING WAS WRONG WITH MY CAR. FORD CHARGED ME $100 FOR MY DEDUCTIBLE AND DIDN'T FIXED MY PROBLEM. I THEN TOOK MY CAR TO ANOTHER PLACE WHERE THEY REPLACED MY RIGHT SIDE ENGINE MOUNT WHICH WAS COMPLETELY BROKEN. THE VERY SAME PIECE FORD WALKER LIED TO ME STATING IT WAS WORKING PROPERLY. *JB

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