NHTSA Complaint #10166035 — 2003 FORD EXPLORER

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10166035
Vehicle	2003 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	April 5, 2006
Date Filed	August 20, 2006
Mileage	50,611 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

LESS THAN 2 YRS AFTER PURCHASE OF A NEW 2003 FORD EXPLORER EDDIE BOWER 4X4 V8 FROM A DEALER, THE TRANSMISSION STARTED GRINDING AND SLIPPING. DEALER SERVICE RECORDS DOCUMENTED MY CONCERNS AND THEIR INABILITY/UNWILLINGNESS TO DIAGNOSE THE PROBLEM DUE TO THE LACK OF A "SERVICE WARNING" LIGHT. SUBSEQUENT VISITS WITH THE SAME ISSUE BROUGHT SIMILAR RESULTS FROM THE DEALER. WARRANTY EXPIRED LESS THAN ONE YEAR BEFORE I FINALLY GOT A WARNING LIGHT AND THE NEWS FROM MY DEALER WAS THAT IT MEANT I NEEDED A NEW TRANSMISSION FOR JUST UNDER $6500. WITH ABSOLUTELY NO HELP FROM ANY LEVEL OF FORD CUSTOMER SERVICE, I HAD THE TRANSMISSION REPLACED FOR JUST OVER $3000 - OBVIOUSLY NOT BY FORD. *NM

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