NHTSA Complaint #10165788 — 2005 LEXUS ES

I PURCHASED THE 2005 LEXUS ES 330 IN AUGUST OF 2005. SINCE THE TIME OF PURCHASE I HAVE EXPERIENCE A NOTICEABLE HESITATION AND LURCHING OF THE TRANSMISSION WHEN ACCELERATING FROM SLOW SPEEDS. THE HESITATION AND SUBSEQUENT LURCHING IS VERY NOTICEABLE WHEN ACCELERATING FROM 24 MPH. SINCE THE PURCHASE I HAVE RESEARCHED THE PROBLEM THROUGH THE INTERNET AND LEARNED THAT THERE ARE LITERALLY THOUSANDS OF COMPLAINTS ABOUT THE TRANSMISSION IN THIS MODEL GOING BACK TO 2002. SEVERAL WEB FORUMS, SUCH AS EDMONDS.COM AND LEXUS OWNERS CLUB SHOW OVER TWO THOUSAND POSTINGS ON THE PROBLEM. EVEN THE NHTSA HAS COMPLAINTS. LEXUS REFUSES TO ACKNOWLEDGE THE PROBLEM. I HAVE SENT NUMEROUS E-MAILS AND LETTERS TO BOTH LEXUS AND MY LOCAL DEALERSHIP. THEY HAVE FEIGNED SURPRISE AT THE PROBLEM, AND THEN HAVE TOLD ME THAT THERE IS NO PROBLEM TO BE FOUND. THEY HAVE RECOMMENDED PREMIUM FUEL, REBOOTING THE TRANSMISSION COMPUTER AND WAITING FOR THE TRANSMISSION TO "SELF ADJUST". NOTHING HAS HELPED. LEXUS WILL NOT, OR CANNOT, FIX THIS PROBLEM. THE HESITATION AND LURCHING IS NOTICEABLE WHEN ENTERING A HIGHWAY OR DOING A "ROLLING STOP". IT IS HAZARDOUS. LEXUS HAS KNOWN ABOUT THE PROBLEM SINCE IT FIRST EXISTED IN 2002. THIS IS NOT ONLY AN UNCOMFORTABLE PROBLEM IN THIS SO-CALLED LUXURY CAR, BUT IT IS A DANGER. *NM