NHTSA Complaint #11703620 — 2005 LEXUS ES

[XXX] : “for parts it's $375. I'll drop the labor down to $80 for $455 total…”You: “Well I already have the sway bar links but yes that's fine bro. [XXX] : “Got it let me see if I can change the order real quick. [XXX] : “Got it changed 👍🏽”Screenshot that whole block.Text 2 – “Good to go” / work doneFind where he talks about finishing and testi [XXX] ah: “Got the rear brakes done, fighting the links right no [XXX] ah: “First ones out 👍🏽 should be [XXX] ciah: “Got it done, about to test drive and bring it up”Screenshot from “Got the rear brakes done” through “bring it up.”Text 3 – Apology and refund offerFind this [XXX] ciah: “XXX bro it was smooth when I test drove it. I can't do anything until 5 tomorrow. I'll send your money back too, I apologize about that.“I definitely got everything tight… If you can pull up at 5 tomorrow I'll check it over.”Screenshot that entire message.Text 4 – “Through me not Toyota / blew up the spot / arm and a leg”Find the long message from later:“At home, brother you did work through me not Toyota. They can't help you with anything…“You blew up the spot coming through Toyota. I can't even have your car in the shop now without you going through them first and charging you an arm and a leg.“I tried to do something nice for you… you ha [XXX] ‑old vehicle…” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)