NHTSA Complaint #10164475 — 1999 FORD F-150

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10164475
Vehicle	1999 FORD F-150
Component	ENGINE AND ENGINE COOLING
Date of Incident	March 29, 2006
Date Filed	August 4, 2006
Mileage	65,909 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

MY DAUGHTER WAS TRAVELING ON A HIGH SPEED STATE HIGHWAY WHEN A SPARK PLUG BLEW OUT OF THE ALUMINUM CYLINDER HEAD OF THE 5.4 LITER ENGINE OF HER 99 FORD F-150 XLT 4WD PICKUP. THE TRUCK WAS TOWED HOME. AFTER NUMEROUS INQUIRIES WITH FORD CUSTOMER RELATIONS I WAS RUDELY INSTRUCTED NOT TO CONTACT THEM FURTHER. HER TRUCK HAD 65,909 MILES ON IT. I HAD IT TOWED TO THE LOCAL FORD DEALER AND PAID THEM $3600 FOR THE REPAIRS AND A NEW HEAD ASSEMBLY. I'M A RETIRED AUTO TECHNICIAN WITH 50 YEARS IN THE BUSINESS, SO, I CONSIDER MYSELF KNOWLEDGEABLE. I KNOW OF 5 INCIDENTS WITH OUR CUSTOMERS SUFFERING THE SAME FATE. ONE CUSTOMER HAD A TRUCK STILL UNDER WARRANTY THAT BLEW ALL 8 PLUGS OUT. ALL CUSTOMERS AFFECTED WERE TOWED TO FORD DEALERS BY US. THIS CONDITION COULD PRESENT A NASTY ACCIDENT ON A SUPER HI-WAY WITH POSSIBLE LOSS OF LIFE. *JB

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