NHTSA Complaint #10158718 — 2000 FORD EXPEDITION

SPECIAL MESSAGE #15773 THESE PROBLEMS HAVE EXISTED FOR YEARS. AND ALTHOUGH I HAVE TAKEN MY VEHICLE IN TO HAVE CORRECT THESE PROBLEMS, AT NO TIME DID ANY SERVICE PERSONNEL REFERENCE THE ABOVE MESSAGE, OR FIX MY VEHICLE IN ACCORDANCE WITH PRESCRIBED GUIDELINES. THE FOLLOWING IS A SUMMARY OF THE SERVICES PERFORMED ON MY VEHICLE THAT ARE A DIRECT RESULT OF THIS PROBLEM. I WILL BE MORE THAN HAPPY TO PROVIDE COPIES OF THESE DOCUMENTED SERVICES UPON REQUEST.*DEC 2000: MY HUSBAND AND I PURCHASED OUR VEHICLE IN WASHINGTON WITH 13,000 MILES ON IT WHILE ON CHRISTMAS LEAVE FROM GERMANY, AND OUR TRUCK SAT IN STORAGE UNTIL OUR RETURN IN SEP 2001. WE THEN DROVE OUR VEHICLE FROM CALIFORNIA TO OUR NEW DUTY STATION AT FORT BELVOIR, VIRGINIA.*JAN 2002: WE HAD ISSUES WITH THE ELECTRICAL AND TRANSMISSION MODULAR. WE TOOK THE VEHICLE TO THE WORLD OF FORD DEALERSHIP IN ARLINGTON, VIRGINIA. THEY REPLACED THE POWER TRAIN CONTROL MODULAR, AIRBAG LIGHT, AND THE CHECK ENGINE LIGHT, AND REPROGRAMMED THE GEM MODULAR. THE ODOMETER READING AT THIS TIME WAS 26,795 MILES. FORTUNATELY, THE VEHICLE WAS STILL UNDER WARRANTY.*JUL 2002: I TOOK THE TRUCK BACK TO WORLD OF FORD IN ARLINGTON, VIRGINIA FOR THE FOLLOWING PROBLEMS: TRANSMISSION SLIPPING, CHECK ENGINE LIGHT, AIRBAG LIGHTS, AND ABS LIGHTS. FORD SAID THEY COULD NOT DUPLICATE PROBLEMS. THE VEHICLE WAS STILL COVERED UNDER WARRANTY WITH AN ODOMETER READING OF 30,481 MILES. AGAIN, ALTHOUGH THE FORD SPECIAL MESSAGE HAD BEEN RELEASED IN APRIL OF 2002, AT NO TIME WAS IT MENTIONED TO ME AS A POSSIBLE SOURCE FOR THESE PROBLEMS.*SEP 2004: I WENT BACK TO WORLD OF FORD WITH THE SAME PROBLEMS MENTIONED ABOVE, PLUS THE TRIP METER/ODOMETER WAS BLINKING IN AND OUT. THEY REPLACED THE LED AND ELECTRICAL CONNECTIONS UNDER THE DRIVER SEAT, AND FIXED THE LIGHTS ON THE DASH. *JB