NHTSA Complaint #10088922 — 2000 FORD EXPEDITION

PRIOR TO THE REPLACEMENT OF THE ORIGINAL TIRES PURCHASED ON THE VEHICLE DUE TO THE SAFETY RECALL OF TIRES, I HAD NO APPARENT PROBLEMS WITH MY TRANSMISSION OR REAR SUSPENSION. IMMEDIATELY FOLLOWING THE TIRE REPLACEMENT I NOTICED A SCRUBBING OR DRAGGING NOISE. THE VEHICLE WAS IMMEDIATELY RETURNED TO THE FORD DEALERSHIP AND QUESTIONED AS TO WHY THE VEHICLE WAS NOW MAKING A NOISE THAT WAS NOT THERE BEFORE. I WAS TOLD THAT THE TIRES WERE A LITTLE LARGER THAN THE ORIGINAL ONES AND THAT THE NOISE WOULD SUBSIDE. THE NOISE DID NOT. THE VEHICLE WAS TAKEN BACK AGAIN AND I ASKED WHAT WAS WRONG WITH THE EXPEDITION BECAUSE THE NOISE WAS VERY ANNOYING AND APPEARED TO GET WORST. I WAS WORRIED THAT THE REAR SUSPENSION WAS HAVING PROBLEMS. THE EXPEDITION WAS PLACED ON THE RACK AND EXAMINED BY THE SAME FORD DEALERSHIP, I WAS TOLD THAT THERE WAS NOTHING WRONG. THE NOISE CONTINUED AND THEN THE TRANSMISSION BEGAN TO EXPERIENCE PROBLEMS. WE TOOK THE TRANSMISSION TO HAVE IT FLUSHED AND THEN STARTED EXPERIENCING INCREASED PROBLEMS ALMOST IMMEDIATELY AFTER HAVING IT FLUSHED. SO MUCH SO THAT IT WAS RETURNED TO THE SERVICE DEPARTMENT THE SAME DAY BECAUSE WE THOUGHT MAYBE THEY HAD FORGOTTEN TO PUT SOMETHING BACK TOGETHER. WE WERE REFERRED TO A TRANSMISSION REPAIR SHOP TO CHECK. AT THAT TIME, THE TRANSMISSION SERVICE REPAIR MAN SAID THAT HE HAD NEVER SEEN ANYTHING LIKE IT ON HIS MACHINE. WHEN WE RETURNED HOME, WE NOTICED THAT THE PROBLEM APPEARED TO WORSEN SO WE DID NOT DRIVE THE EXP FOR ABOUT A MONTH HOPING THAT WE WOULD BE ABLE TO RESEARCH THE PROBLEM AND FIND SOMEONE ELSE WHO HAD EXPERIENCED AND FIXED IT. TO NO AVAIL, WE DID NOT. THE EXP WILL NOT EVEN MOVE ANYMORE. THESE PROBLEMS DID NOT OCCUR UNTIL THE TIRES WERE REPLACED. *AK