NHTSA Complaint #10154671 — 2004 TOYOTA SIENNA

ON MARCH 19, 2006 WE FOUND THE REAR CARGO AREA OF OUR 2004 TOYOTA SIENNA FILLED WITH ABOUT AN INCH OF RAIN AND MILDEW BEGINNING TO GROW. AFTER INSPECTING OUR VEHICLE THE DEALER FOUND A POOR SEAL UNDER OUR DOOR AND THE REMEDY WAS CAULKING. AND ACCORDING TO THEM THERE WAS NO MOLD IN THE CARPET. SO I HAVE DECIDED TO HIRE A MILDEW SPECIALIST TO TEST MY VEHICLE. SINCE REPORTING MY SITUATION TO THEM (GOING ON 3 WEEKS) THEY HAVE STILL NOT CHANGED MY CARPET AND THEY ARE NOT PERMITTING US TO USE A LOANER SAYING IT IS NOT COVERED IN THE WARRANTY AND ITS STILL DRIVABLE. BUT I HAVE THREE CHILDREN UNDER THE AGE OF 10 AND I REFUSE TO DRIVE THEM AROUND IN A CARE THAT COULD HARM THEM. I DON'T KNOW HOW TO PROVE IT BUT I THINK THE REASON MY CHILDREN AND I GOT SICK 2 WEEKS PRIOR TO FINDING THE LEAK WAS DUE TO THE MILDEW GROWTH THAT WAS BEGINNING. I VISITED THE DOCTOR WITH DRY MOUTH, HEADACHES, DIZZINESS, VOMITING AND ETC. WITH NO DIAGNOSIS OR ANSWERS AVAILABLE FROM MY DOCTOR, I VISITED THE ER TWICE WITH PNEUMONIA AND SO ON. BUT SINCE WE DECIDED NOT TO USE OUR CAR UNTIL THEY FIX IT, MY CHILDREN AND I HAVE BEEN TEMPORARILY CURED. WE NEED TO HAVE BETTER WAYS OF GETTING EFFECTIVE OUTCOMES. THIS INVESTMENT HAS TOTALLY TURNED OUT FOR THE WORST. WHAT A WASTE OF $31,000. *JB