NHTSA Complaint #10144096 — 2003 DODGE RAM QUAD CAB

SEPT. 2004 BOUGHT 2003 DODGE QUAD CAB W/HEMI. HAD APPROXIMATELY 34,000 MILES ON IT. TRUCK WAS IN GREAT SHAPE,RAN GOOD,DROVE GOOD. THEN IN OCT,2005,HAD A VALVE SPRING BREAK ON LEFT SIDE OF MOTOR,CAUSING MOTOR TO LOCK-UP. AT THIS TIME THE TRUCK HAD 84,400 MILES ON IT. WE LIVE 30 MILES FROM OUR JOBS,SO WE PUT A LOT OF MILES ON OUR VEHICLES. I CALLED DAIMLER-CHRYSLER TO SEE IF THEY WOULD EITHER FIX THE TRUCK,OR AT LEAST HELP WITH THE REPAIRS(AFTER ALL,YOU WOULD THINK THAT A HEMI MOTOR SHOULD BE GOOD FOR A LOT LONGER THAN 80,000 MILES).DAIMLER-CHRYSLER SAID THAT THEY WOULD NEED "A CERTIFIED DODGE DEALERSHIP"TO CHECK OUT THE TRUCK TO SEE WHAT EXACTLY HAPPENED AND WHY IT HAPPENED. I HAD THE TRUCK TOWED TO THE LOCAL DEALERSHIP(SAVANNAH DODGE,SAVANNAH,GA).THEY CONFIRMED THE BROKEN VALVE SPRING AND BROKEN VALVE. THE MECHANIC AT THE DEALERSHIP SAID THAT HE HAS SEEN A FEW OF THESE SAME PROBLEMS,AND THE FIX IS TO REPLACE THE HEAD(IT WAS DAMAGED)USE NEW VALVES AND VALVE SPRINGS(WITH NEW"HEAVY-DUTY" VALVE SPRINGS).HE ALSO SUGGESTED THAT I REPLACE THE VALVE SPRINGS ON THE OTHER HEAD WITH THESE NEW"HEAVY-DUTY"VALVE SPRINGS. I CALLED DAIMLER-CHRYSLER AGAIN AND TOLD THEM WHAT THEIR FIVE-STAR DEALERSHIP SAID. AFTER CALLING DAIMLER-CHRYSLER SEVERAL MORE TIMES,THEY SAID THAT THEY(DAIMLER-CHRYSLER)WOULD CALL THE DEALERSHIP AND THEN DECIDE IF THEY WOULD OR COULD HELP WITH THE REPAIRS. NEEDLESS TO SAY,I HAD TO CALL DAIMLER-CHRYSLER BACK(THEY DO NOT RETURN PHONE CALLS)THEY SAID THAT THEY WOULD NOT HELP WITH THE REPAIRS BECAUSE(1)I DID NOT BUY THIS TRUCK NEW(2)IT WAS OUT OF THE 70,000 MILE WARRANTY(3)BECAUSE I DID NOT HAVE RECEIPTS OF MY OIL CHANGES(I AM A MECHANIC OF 25+ YEARS,I DO MY OWN OIL CHANGES,BUY MY OIL(CASTROL 5W30)BY THE CASE AT WAL-MART EVERY 3000 MILES. *NM