NHTSA Complaint #10133118 — 2004 DODGE DURANGO

MY 2004 DODGE DURANGO HAS BEEN TAKEN IN FOR REPAIR FOR A DEFECT IN THE AIR BAG SYSTEM SEVERAL TIMES WITHOUT ANYONE BEING ABLE TO REPAIR IT. THE DEFECT IS IN THE NEW SYSTEM OF PASSENGER SEAT AIR BAG WHERE THE SEAT WEIGHT DECIDES IF THE AIR BAG SHOULD BE ON OR OFF. MY SYSTEM DISABLES THE ENTIRE SYSTEM ON A REGULAR BASIS FOR NO APPARENT REASON AND THE SEAT HAS TO BE RECALIBRATED FOR THE LIGHT TO BE RESET. THIS IS VERY ALARMING AS I DRIVE MOST OF THE TIME WITHOUT ANY AIR BAGS. ONE TIME WHEN IT WAS IN FOR REPAIR THE DEALERSHIP GAVE ME A 2005 DODGE CARAVAN TO DRIVE AND IT ALSO HAD THE MAIN AIRBAG LIGHT AS WELL AS THE PASSENGER LIGHT ON AND WHEN I INQUIRED AS TO WHY I WAS TOLD BY AN EMPLOYEE THAT ALL OF THE CARAVANS CAME IN THAT WAY AND WERE AWAITING SENSORS. MINE WAS NEVER DETERMINED TO NEED A SENSOR BECAUSE ALL THEY DO IS SEE WHAT THE MAIN COMPUTER SAYS AND IT KEEPS SAYING TO RECALIBRATE THE SEAT WHICH SEEMS OBVIOUS THAT THERE IS MORE TO IT. I THINK THIS DESIGN IS FLAWED AND IS A VERY DANGEROUS SITUATION FOR THE GENERAL PUBLIC TO BE PLACED IN AND IT NEEDS TO BE INVESTIGATED. I AM TRYING TO GET CHRYSLER TO GIVE ME A REFUND AS THE MICHIGAN LEMON LAW STATES BUT THEY ARE DRAGGING THEIR FEET. I KNOW OF OTHER PEOPLE WHO HAVE 2004 DURANGOS AND HAVE HAD THIS PROBLEM ALSO. I CAN IMAGINE HOW MANY PEOPLE ARE DRIVING AROUND WITH THESE VEHICLES EVERY DAY WITHOUT THE SAFETY OF AIR BAG AND ARE TRYING THEIR BEST TO GET THE DEALERSHIPS TO REPAIR IT WITHOUT THE DEALERSHIPS KNOWING HOW TO. *JB