NHTSA Complaint #10120970 — 2004 DODGE DURANGO

AIR BAGS:FRONTAL issue reported to NHTSA

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Complaint Details

ODI Number 10120970
Vehicle 2004 DODGE DURANGO
Component AIR BAGS:FRONTAL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

SINCE PURCHASING MY 2004 DURANGO I HAVE CONTINUEOUSLY HAD PROBLEMS WITH THE AIR BAG LIGHT COMING ON AND DISABLING THE WHOLE SYSTEM. I HAVE HAD IT IN FOR REPAIRS WITH 2 DIFFERENT DEALERSHIPS 7 TIMES. IT SEEMS TO BE A PROBLEM WITH THE NEW PASSENGER SEAT TECHNOLOGY WHERE THE SEAT ITSELF DETERMINES IF THE AIR BAG SHOULD BE ON OR OFF BY WEIGHT. INSTEAD OF WORKING PROPERLY MINE JUST SHUTS THE WHOLE SYSTEM DOWN WHEN IT IS CONFUSED SUCH AS SOMEONE EXITING THAT SEAT WHILE THE VEHICLE IS RUNNING. NOTHING IS SHOWING THE THE COMPUTER EXECT THAT THE SEAT NEEDS CALIBRATING. NO ONE SEEMS TO KNOW WHY THIS KEEPS HAPPENING BUT WHEN I GOT MY LOANER, A NEW DODGE CARAVAN THIS VEHICLE ALSO HAD THE AIR BAG LIGHT ON AND WHEN I INQUIRED I WAS TOLD THAT ALL THE CARAVANS THAT CAME IN HAD THIS PROBLEM. IT SEEMS TO ME THAT THERE IS SOMETHING TERRIBLY WRONG WITH THIS SYSTEM AND I WOULD RATHER HAVE A SYSTEM WHERE I CAN TURN OFF OR ON THE AIRBAG INSTEAD OF DRIVING WITH NO AIR BAG PROTECTION AT ALL.

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