NHTSA Complaint #10133023 — 2001 CHEVROLET VENTURE

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10133023
Vehicle	2001 CHEVROLET VENTURE
Component	STRUCTURE
Date of Incident	July 16, 2005
Date Filed	August 16, 2005
Mileage	72,656 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

JULY 16, 2005 I WAS DRIVING MY 2001 CHEVROLET VENTURE ALONG MY LOCAL STREET SMITHTOWN NY WHEN I HEARD A EXTREMELY LOUD BANG. WITH GREAT DIFFICULTY I PULLED MY CAR OVER AND CONTACTED MY HUSBAND. WHEN HE OPENED THE HOOD THE ENGINE HAD FALLEN OUT OF THE VEHICLE. UPON TOWING THE VEHICLE TO A LICENSED GM MECHANIC I LEARNED THAT THE CV KNUCKLE AND THE RACK AND PINION STEERING SYSTEM SNAPPED WHEN THE ENGINE FELL. UPON CONTACTING GM/CHEVROLET CUSTOMER SERVICE THEY OFFERED TO PAY FIFTY PERCENT OF THE REPAIR COSTS, I FEEL THIS IS UNACCEPTABLE AND THEY SHOULD PAY ONE HUNDRED PERCENT OF MY REPAIR COSTS. THIS VEHICLE IS ACCIDENT FREE. AN ENGINE SHOULD NOT FALL OUT OF A FOUR YEAR OLD CAR. *NM

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