NHTSA Complaint #10128967 — 2002 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	10128967
Vehicle	2002 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	October 10, 2004
Date Filed	July 16, 2005
Mileage	37,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

FRONT PASSENGER WINDOW (AUTOMATIC WINDOWS) STOPPED WORKING. MY EXPLORER WAS JUST A LITTLE OVER THE MILEAGE LIMIT ON THE WARRANTY. I TOOK IT TO THE LOCAL FORD DEALER AND WAS TOLD THAT IT WOULD COST OVER $300 TO REPAIR. THE MODULATOR IN THE WINDOW HAD FAILED. I CALLED FORD AND THEY AGREED TO THE REPAIR FOR $100. THAT SATISFIED ME. NOW, THE SAME THING HAS HAPPENED WITH THE REAR PASSENGER WINDOW. IF I USED THESE TWO WINDOWS EXCESSIVELY, I COULD SEE SOMETHING POSSIBLY HAPPENING. BUT, I DON'T - I'M THE ONLY OCCUPANT OF THIS VEHICLE 98% OF THE TIME. IS THERE ANYTHING THAT I CAN DO TO GET FORD TO REPAIR THIS OBVIOUSLY DEFECTIVE PART?

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