NHTSA Complaint #10128509 — 2001 SUBARU OUTBACK

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10128509
Vehicle	2001 SUBARU OUTBACK
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 23, 2005
Date Filed	July 12, 2005
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

I OWN A 2001 SUBARU OUTBACK. AFTER HEARING A WHINING NOISE IN THE FRONT OF THE CAR, I TOOK MY CAR INTO MY MECHANIC. HE INFORMED ME THAT I PROBABLY NEEDED TO HAVE THE FRONT DIFFERENTIAL REPLACED AND REFERRED ME TO THE DEALERSHIP. THE DEALERSHIP TOLD ME I NEEDED THE ENTIRE TRANSMISSION REPLACED. BECAUSE THE MILAGE ON MY CAR WAS AT 62,000 MILES, THE DEALERSHIP WOULD NOT HONOR MY WARRANTY BECAUSE IT ONLY EXTENDED TO 60K. ASTOUNDED THAT ANY CAR WITH ONLY 62K MILES ON IT WOULD NEED ITS ENTIRE TRANSMISSION REPLACED, I APPEALED TO SUBARU CUSTOMER SERVICES AND ASKED THEM TO OWN UP TO THE DEFECT. THEY DECLINED MY REQUEST.

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