NHTSA Complaint #10128127 — 2002 FORD EXPLORER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10128127
Vehicle	2002 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING
Date of Incident	June 23, 2005
Date Filed	July 8, 2005
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

DRIVING AND HEARD ENGINE NOISE ENGINE STALLED WOULDN'T START IN THE MIDDLE OF RUSH HOUR TRAFFIC...I WAS GOING DOWNHILL AND ABLE TO ROLL TO THE SIDE OUT OF TRAFFIC AND TO SAFETY. ENGINE FROZE WHILE DRIVING WITH NO WARNING, NO SIGNS...IN THE MIDDLE OF TRAFFIC ENDANGERING MYSELF AND MY DAUGHTER. MY CAR SAT 2 WEEKS AT THE FORD DEALER AS THEY RECEIVED 5 CARS WITH ENGINES FROZEN AND COULDN'T GET TO MY CAR UNTIL 7/8/05 CAUSE THEY HAD TO REPLACE ENGINES. WHEN ENGINE WAS TORN DOWN I WAS ADVISED A VALVE SPRING BROKE AND DROPPED INTO THE CYLINDER TEARING UP THE ENGINE AND NOW I NEED A NEW ENGINE. FORD MOTOR WILL NOT BACK UP THEIR PRODUCT.

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