NHTSA Complaint #10127063 — 2002 JEEP LIBERTY

DT: CONSUMER HAS A 2002 JEEP LIBERTY HAD THE BALL JOINT RECALL REPAIRED. ON SUNDAY THE BALL JOINTS BECAME DISCONNECTED FROM THE WHEEL. THEY COULDN?T STEER THE VEHICLE, AND THE DRIVER'S SIDE WHEEL TILTED OUTWARD. CONSUMER COMPLAINED APPROXIMATELY 6 MONTHS AFTER THE REPAIR S BECAUSE SHE HEARD FUNNY NOISES. SHE TOOK THE VEHICLE TO BE LOOKED AT, AND WAS TOLD THERE WAS NOTHING WRONG. WHEN SHE HAD THE VEHICLE AT DEALER FOR THE 60,000 MILE CHECK UP SHE WAS TOLD THE VEHICLE WAS FINE. SHE CONTACTED THE DEALERSHIP AND MANUFACTURER AND NEITHER OF THEM WERE WILLING TO HELP HER. THE AXLE CAME OUT, AND THE DEALERSHIP TOLD HER IT WAS $800 WORTH OF DAMAGE.*AK