NHTSA Complaint #10335346 — 2002 JEEP LIBERTY

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 06V288000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT) IN APRIL 2010. THE CONTACT SECURED AN APPOINTMENT WITH THE DEALER FOR APRIL 20, 2010. THE VEHICLE WAS TAKEN TO THE DEALER EARLY THE MORNING OF APRIL 20TH AND WHEN HE RETURNED TO TAKE POSSESSION OF THE VEHICLE, THE DEALER INFORMED HIM THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER CONFIRMED THIS INFORMATION AND ADVISED THE CONTACT THAT HE WOULD BE NOTIFIED WHEN THE PARTS BECAME AVAILABLE. MOST RECENTLY, THE CONTACT STILL WAS NOT NOTIFIED AND WHEN CONTACTING THE MANUFACTURER A SECOND TIME, THEY WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WERE APPROXIMATELY 43,000.