NHTSA Complaint #10126565 — 2000 FORD FOCUS

DURING A ROUTINE DRIVING, THE FRONT RIGHT SPRING OF MY 2000 FORD FOCUS, SIMPLY BROOK. AS A RESULT, THE FRONT SHOCK WAS TILTED TO THE RIGHT. I HAD TO REPLACE BOTH SPRINGS AND SHOCKS. I WAS VERY LUCKY IT OCCURED WHEN I WAS DRIVING IN THE CITY AT 25 MILES PER HOUR, OTHERWISE I COULD BE INVOLVED IN AN ACCIDENT. ON NOVEMBER 2004 FORD ISSUED AN EXTENDED WARRANTY FOR THESE FRONT SPRINGS SAYING THAT " PORTION OF THE FRONT COIL SPRINGS MAY NOT HAVE RECEIVED ADEQUATE CORROSION PROTECTION WHICH MAY EVENTUALLY LEAD TO A FRACTURE OF THE SPRING." I HAVE CALLED FORD DEALERSHIP TO FIX THE PROBLEM, BUT THEY WANTED ME TO PAY FOR THE EXPENSES, SAYING THAT IT IS NOT A RECALL. ANY REQUESTS FOR A REFUND WERE DENIDED. PLEASE, I NEED YOUR HELP. THANK YOU.